CITYSTACK TERMS OF SALE AND USE
Last updated: 09/10/26
These Terms of Sale and Use apply to purchases made through citystack.co and app.citystack.co, use of the CityStack web app at app.citystack.co, activation and use of CityStack Collections, and redemption of CityStack Discounts at participating venues.
1. ABOUT CITYSTACK
1.1 Who we are
CityStack is operated by Citystack Ltd, a company registered in England and Wales.
Registered office:
124 City Road
London
England
EC1V 2NX
Email: support@citystack.co
In these Terms, “CityStack”, “we”, “us” and “our” mean Citystack Ltd.
1.2 The CityStack service
CityStack provides products and digital services that allow customers to discover participating independent pubs and redeem Discounts at those venues.
The CityStack service is provided through:
• citystack.co, where customers can purchase CityStack products; and
• app.citystack.co, where customers can browse the current list of Partner Venues, create a CityStack account, activate digital Collections, purchase digital Collections through a Top-Up, and redeem digital Discounts.
These websites and services operate together and are covered by these Terms.
1.3 Acceptance of these Terms
By purchasing a CityStack product or using the CityStack service, you agree to these Terms. If you do not agree to these Terms, do not purchase a CityStack product or use the CityStack service.
You must be at least 18 years old to purchase or use CityStack unless you are otherwise legally permitted to enter into this agreement under applicable law. You must comply with any age restrictions imposed by a Partner Venue in relation to the purchase or consumption of alcohol.
2. DEFINITIONS
“Account” means a registered CityStack user account on app.citystack.co.
“Activation Code” means the unique code used together with a Reference Number through app.citystack.co/gift to activate a digital Collection.
“Analogue Pack” means the physical CityStack pack identified by barcode 5 070000 436616, containing one Analogue Special Beer Mat, ten Discovery Beer Mats and one printed map.
“Analogue Special Beer Mat” means the redeemable Special Beer Mat included in an Analogue Pack. It displays ten spaces for Partner Venue staff stamps. Each stamp records one Discount used from the associated Collection.
“Collection” means a set of ten CityStack Discounts issued as part of an Analogue Pack, Hybrid Pack, Printable Voucher or Top-Up, subject to these Terms.
“Discount” means £10 off a minimum spend of £20 on food, drink, or a combination of food and drink, purchased in one transaction at a Partner Venue.
“Discovery Beer Mats” means the ten informational beer mats included in an Analogue Pack or Hybrid Pack. Each Discovery Beer Mat provides information about one pub randomly selected by CityStack. Discovery Beer Mats have no monetary or redemption value and cannot be used to claim a Discount.
“Hybrid Pack” means the physical CityStack pack identified by barcode 5 070000 436623, containing one Hybrid Special Beer Mat, ten Discovery Beer Mats and one printed map.
“Hybrid Special Beer Mat” means the Special Beer Mat included in a Hybrid Pack. It displays a unique 9-digit Reference Number and a unique Activation Code. The Reference Number and Activation Code are used through app.citystack.co/gift to activate one digital Collection. The Hybrid Special Beer Mat cannot itself be stamped or presented at a Partner Venue to claim a Discount.
“Original Pack” means the original CityStack collection identified by barcode 5 070000 436609. It contained ten venue-specific voucher beer mats, each giving a Discount, and one booklet. The Original Pack is no longer available for purchase and its vouchers have expired.
“Partner Venue” means a pub or other venue participating in CityStack and listed in the current Partner Venue list on app.citystack.co.
“Printable Voucher” means the digital voucher supplied by email after purchase. It contains a unique 9-digit Reference Number and a unique Activation Code for one digital Collection. The holder must visit app.citystack.co/gift and enter the Reference Number and Activation Code to activate the Collection.
“Reference Number” means the unique 9-digit number associated with an Activation Code and used together with that Activation Code through app.citystack.co/gift to activate one digital Collection.
“Special Beer Mat” means a CityStack beer mat associated with a Collection that provides ten Discounts. It is issued either as an Analogue Special Beer Mat or a Hybrid Special Beer Mat.
“Top-Up” means a purchase made through app.citystack.co that allows a customer to add one or more digital Collection(s) to their CityStack account at the price shown at the time of purchase.
3. CITYSTACK PRODUCTS
3.1 Analogue Pack — barcode 5 070000 436616
An Analogue Pack contains:
• one Analogue Special Beer Mat;
• ten Discovery Beer Mats; and
• one printed map.
The Analogue Special Beer Mat displays ten spaces for Partner Venue staff stamps. Each time a Partner Venue member of staff stamps one of those spaces, the holder is entitled to one £10 Discount on that transaction, provided the £20 minimum spend is met. The holder does not need to collect ten stamps before receiving a Discount; each stamp gives a Discount at the time it is applied.
A single Analogue Special Beer Mat may be used once at each Partner Venue. Its ten Discounts must therefore be used at ten different Partner Venues.
The pack contains ten Discovery Beer Mats. Each Discovery Beer Mat provides information about one pub randomly selected by CityStack. The purchaser cannot choose which Discovery Beer Mats are included. Discovery Beer Mats are included for discovery and information only: they have no monetary or redemption value and cannot be used to claim a Discount.
The pubs featured on the Discovery Beer Mats do not determine where the Collection may be redeemed. The holder may choose any ten different Partner Venues from the current list shown on app.citystack.co, subject to these Terms.
The printed map is provided as a guide. It shows pubs featured at the time of printing and includes instructions on how to use the CityStack system. It may not reflect the current Partner Venue list because venues may close, change operation, or be added after the map has been printed. Before visiting, customers must check app.citystack.co for the current Partner Venue list.
3.2 Hybrid Pack — barcode 5 070000 436623
A Hybrid Pack contains:
• one Hybrid Special Beer Mat;
• ten Discovery Beer Mats; and
• one printed map.
The Hybrid Special Beer Mat displays the unique 9-digit Reference Number and unique Activation Code, to be used through app.citystack.co/gift to activate one digital Collection.
The holder must create or sign in to a CityStack account to activate and use the Collection. The Hybrid Special Beer Mat is not itself redeemable, cannot be stamped and cannot be presented at a Partner Venue to claim a Discount.
Once successfully activated, the Collection is permanently linked to the CityStack account used for activation and its associated Discounts must be redeemed digitally through app.citystack.co.
The pack contains ten Discovery Beer Mats. Each Discovery Beer Mat provides information about one pub randomly selected by CityStack. The purchaser cannot choose which Discovery Beer Mats are included. Discovery Beer Mats are included for discovery and information only: they have no monetary or redemption value and cannot be used to claim a Discount.
The pubs featured on the Discovery Beer Mats do not determine where the Collection may be redeemed. The holder may choose any ten different Partner Venues from the current list shown on app.citystack.co, subject to these Terms.
The printed map is provided as a guide. It shows pubs featured at the time of printing and includes instructions on how to use the CityStack system. It may not reflect the current Partner Venue list because venues may close, change operation, or be added after the map has been printed. Before visiting, customers must check app.citystack.co for the current Partner Venue list.
3.3 Original Pack — barcode 5 070000 436609 — no longer available
The Original Pack is no longer available for purchase and is no longer valid for redemption.
It contained ten venue-specific voucher beer mats and one booklet. Each voucher beer mat provided £10 off a minimum spend of £20 at the specific pub identified on that beer mat.
The expiry dates were:
• Mc & SONS — 31 December 2024
• Skehans — 30 June 2025
• The Princess of Wales — 30 June 2025
• The Crown & Shuttle — 30 June 2025
• Hector & Noble — 30 June 2025
• The Hawke — 30 June 2025
• The Fat Walrus, redeemable at The Dog and Bell — 30 June 2025
• The Hansom Cab — 30 June 2025
• The Bow Bells — 30 June 2025
• The Highbury Barn — 30 June 2025
• The Angel and Crown, redeemable at The Horn of Plenty — 30 June 2025
• The Horn of Plenty — 30 July 2025
• The Gladstone Arms — 30 June 2025
All Original Pack vouchers have now expired and cannot be redeemed.
3.4 Printable Voucher
A Printable Voucher is supplied by email after purchase. It contains a unique 9-digit Reference Number and a unique Activation Code for one digital Collection.
The purchaser may use the Reference Number and Activation Code themselves or print the Printable Voucher and give it to someone else. The holder must visit app.citystack.co/gift and enter the Reference Number and Activation Code to activate one digital Collection. The holder must create or sign in to a CityStack account to activate and use the Collection.
The purchaser does not need to create a CityStack account to purchase a Printable Voucher, and the Printable Voucher will not be associated with the purchaser’s email, so anyone can activate the Collection with the Reference Number and Activation Code.
3.5 Top-Up
A Top-Up allows a customer to purchase one or more digital Collections through app.citystack.co. The customer selects the number of Collections at the time of purchase, and the total price is shown before payment.
Each Collection purchased through a Top-Up is immediately activated and permanently linked to the CityStack account signed in at the time of purchase.
A Top-Up does not include a physical pack, Special Beer Mat, Discovery Beer Mats, printed map or Printable Voucher.
4. COLLECTIONS AND DISCOUNTS
4.1 Ten Discounts per Collection
Each current Collection provides exactly ten Discounts. Each Discount entitles the holder to £10 off a minimum spend of £20 on food, drink, or a combination of food and drink, purchased in a single transaction at a Partner Venue.
The holder may choose any ten Partner Venues from the current Partner Venue list. The ten Discounts from one Collection must be used at ten different Partner Venues, and one Collection may not be used more than once at the same Partner Venue.
The £20 minimum spend is calculated using the public prices shown on the Partner Venue’s bill, including VAT and before the CityStack Discount is applied.
4.2 Multiple Collections
A customer may purchase, receive or activate more than one Collection. Each Collection is treated separately. A customer who holds more than one Collection, whether represented by Analogue Special Beer Mats, digital Collections, or both, may use one Discount from each separate Collection at the same Partner Venue.
CityStack was created to support independent pubs and encourage customers to discover different venues. Customers are therefore encouraged not to use Discounts from multiple Collections back-to-back at the same Partner Venue, even though each separate Collection may be used there once in accordance with these Terms.
4.3 No expiry date
Collections from Analogue Packs, Hybrid Packs, Printable Vouchers, and Top-Ups have no expiry date. This does not apply to the Original Pack, whose voucher beer mats expired on the dates listed in clause 3.3.
Redemption remains subject to the Partner Venue participating in CityStack at the time of redemption, the venue being open and able to serve the customer, and these Terms.
4.4 Discount conditions and restrictions
The Discount applies to food, drink, or a combination of food and drink purchased for consumption at the Partner Venue.
The Discount:
• applies to a single transaction;
• may be used for an individual or shared bill;
• may be used where the £20 minimum spend is made by one person or more;
• may be used on any day and at any time the Partner Venue is open to the public; and
• may not be combined with another CityStack Discount in the same transaction.
The £20 minimum spend must be met by food, drink, or a combination of food and drink. Tips and gratuities do not count towards the minimum spend.
A Partner Venue may, at its discretion, accept a Discount for merchandise, tickets, events, tours, gift cards or other products. It is not required to do so.
A Discount cannot be exchanged for cash and has no cash value.
5. REDEEMING A COLLECTION
5.1 Analogue redemption
To redeem a Discount from an Analogue Pack, the customer must meet the £20 minimum spend and present the physical Analogue Special Beer Mat to Partner Venue staff before payment is completed. Partner Venue staff must stamp one unused space on the Analogue Special Beer Mat and apply the £10 Discount to the transaction.
The physical Analogue Special Beer Mat must be presented. A photograph, copy, order number, receipt or other proof of purchase cannot be used instead. If the customer does not have the physical Analogue Special Beer Mat with them, the Discount cannot be applied.
The Analogue Special Beer Mat may be stamped up to ten times, with no more than one use at the same Partner Venue from that Special Beer Mat. Customers must not stamp their own Analogue Special Beer Mat or ask anyone other than authorised Partner Venue staff to do so.
5.2 Digital redemption
To redeem a digital Discount from a digital Collection, the customer must meet the £20 minimum spend, open the dedicated redemption page for the relevant Partner Venue in their CityStack account on app.citystack.co by selecting “Redeem”, and, when instructed, hand their smartphone to Partner Venue staff. Partner Venue staff must complete the redemption on the customer’s device before applying the Discount.
The customer must not complete the redemption themselves. If the customer self-redeems, attempts to bypass the venue-staff process or otherwise completes the redemption incorrectly, the Discount may be recorded as used and permanently lost. CityStack may not be able to reverse an incorrectly completed redemption.
If the customer declines to hand over the device when required, Partner Venue staff cannot complete the redemption and are not required to apply the Discount.
5.3 Partner Venue list
The current Partner Venue list is available on app.citystack.co.
Printed maps may not be current when a customer uses an Analogue Pack or Hybrid Pack because venues may close, change operation, or be added. Customers must check app.citystack.co for the current Partner Venue list before visiting.
5.4 Venue availability
CityStack does not guarantee that a particular Partner Venue will remain open, be available at a particular time, have particular food or drink available, accept bookings or provide a particular quality of service.
Partner Venues remain responsible for their own premises, staff, products, licensing and services.
Partner Venues normally honour valid CityStack redemptions, and refusals are rare. If a venue listed on app.citystack.co refuses a valid redemption, the customer should contact CityStack at support@citystack.co as soon as reasonably possible with details of the attempted redemption.
6. ACTIVATION CODES AND ACCOUNTS
6.1 One-time activation
Each Reference Number and Activation Code combination may be used once only and activates one Collection.
Once a Collection has been activated in a CityStack account, it is permanently linked to that account and cannot be transferred to another account.
6.2 Unactivated codes
An unactivated Reference Number and Activation Code from a Hybrid Pack or Printable Voucher may be gifted or transferred to another person.
The person who purchased the Hybrid Pack or Printable Voucher does not have to be the person who activates the Collection.
The holder must create or sign in to a CityStack account to activate and use the Collection.
6.3 Top-Ups
Collections purchased through a Top-Up are immediately activated in, and permanently linked to, the CityStack account signed in at the time of purchase. They cannot be transferred to another account.
6.4 Account security and prohibited use
Customers must keep their account login details, Reference Numbers and Activation Codes secure.
Customers must not, without CityStack’s prior written permission:
• share access to an activated account;
• attempt to use a Reference Number and Activation Code more than once;
• copy or reproduce CityStack materials;
• reproduce or create a substantially similar version of a Special Beer Mat;
• reproduce or sell Discovery Beer Mats;
• extract or commercially exploit the Partner Venue database;
• scrape or crawl CityStack;
• create a competing venue guide using CityStack content; or
• copy, sell or distribute Reference Numbers or Activation Codes
7. ORDERS AND PAYMENT
7.1 Product information
We take reasonable care to ensure that product descriptions, prices, photographs and other information are accurate.
Minor differences between photographs and the supplied physical product may occur, including differences in printing, colour and layout.
7.2 Placing an order
When you place an order through citystack.co or purchase a Top-Up through app.citystack.co, you are making an offer to purchase the relevant product or Collections.
Your order is accepted when we send an order confirmation or otherwise confirm that the order has been accepted.
If we cannot accept your order, we will notify you and refund any payment taken.
7.3 Prices
Prices are displayed on the relevant website or web app at the time of purchase.
Unless stated otherwise:
• prices include applicable VAT;
• delivery charges are shown separately before checkout; and
• payment must be made in full at the time of purchase.
For a Top-Up, the web app will display the number of Collections selected and the total price before payment.
We may correct obvious pricing or description errors. If a material error affects an order already placed, we will contact you and give you the option to proceed at the correct price or receive a refund.
7.4 Payment providers
Payments may be processed by third-party payment providers. Their own terms and privacy information may also apply to payment processing.
8. DELIVERY
8.1 Physical packs
Analogue Packs and Hybrid Packs are delivered to the address entered at checkout.
For orders placed before 12:00 pm, standard delivery typically takes three to five working days. If first-class delivery is selected, delivery typically takes two to three working days. Delivery estimates apply to working days only and do not include weekends, public holidays or delays caused by matters outside CityStack’s reasonable control. Orders placed after 12:00 pm will be processed on the next working day, which may affect the estimated delivery time.
8.2 Incorrect address and reshipping
Customers are responsible for entering a complete and accurate delivery address.
If an order is returned because the customer entered an incorrect or incomplete delivery address, a reshipping fee will apply to cover return and delivery costs. CityStack will contact the customer to arrange payment before the order is resent. The reshipping fees are:
• 1 unit — £8
• 2 units — £10
• 3 units — £11
• 4 units — £12
• 5 units — £13
• 6 or more units — £14
8.3 International delivery
For orders delivered outside the UK, except orders delivered to the United States, import duties, taxes and customs charges are not included in the purchase price and are payable by the customer on receipt of the order. For orders delivered to the United States, applicable duties and taxes are included in the purchase price.
9. PRINTABLE VOUCHERS
Printable Vouchers are supplied by email immediately after successful payment.
By completing the purchase, the customer expressly requests immediate supply of the Printable Voucher and its Reference Number and Activation Code.
10. CANCELLATION, REFUNDS AND FAULTY PRODUCTS
Nothing in these Terms affects statutory consumer rights.
10.1 Tote bags
If a tote bag is received damaged or faulty, CityStack will provide a replacement free of charge on receipt of reasonable evidence of the issue.
A customer may cancel an order for a tote bag within 14 days of receiving it. To cancel, the customer must contact CityStack within that 14-day period. The tote bag must then be returned within a further 14 days, at the customer’s cost.
On valid cancellation, CityStack will refund the item price and the cost of standard delivery once the returned goods are received. If the customer selected first-class, next-day or another enhanced delivery option, CityStack will refund no more than the equivalent standard-delivery cost.
10.2 Analogue Packs
If an Analogue Pack is received damaged or faulty, CityStack will provide a replacement free of charge on receipt of reasonable evidence of the issue.
A customer may cancel an order for an Analogue Pack within 14 days of receiving it. To cancel, the customer must contact CityStack within that 14-day period. The Analogue Pack must then be returned within a further 14 days, at the customer’s cost.
On valid cancellation, CityStack will refund the item price and the cost of standard delivery once the returned goods are received. If the customer selected first-class, next-day or another enhanced delivery option, CityStack will refund no more than the equivalent standard-delivery cost.
10.3 Hybrid Packs and Printable Vouchers
A customer may cancel an order for a Hybrid Pack or Printable Voucher within 14 days of receiving the Hybrid Pack or receiving the Printable Voucher by email, provided that the associated Reference Number and Activation Code have not been used and the Collection has not been activated. Once the associated Reference Number and Activation Code have both been used and the Collection has been activated, the Hybrid Pack and the Printable Voucher are treated as consumed and will not be refundable under the ordinary cancellation policy.
This does not affect a customer’s legal rights where the Printable Voucher, Hybrid Pack, Reference Number, Activation Code or Collection is faulty or was not supplied as described.
To cancel a Hybrid Pack order, the customer must contact CityStack within the applicable 14-day period and return the pack within a further 14 days, at the customer’s cost. On valid cancellation of a Hybrid pack order, CityStack will refund the relevant product price and the cost of standard delivery. If the customer selected first-class, next-day or another enhanced delivery option, CityStack will refund no more than the equivalent standard-delivery cost.
For a Hybrid Pack, if the physical pack is received damaged or faulty, the customer must contact CityStack before using the associated Reference Number and Activation Code and before activating the Collection. If the Collection has been activated, the Hybrid Pack is treated as consumed and will not be refundable, including where the physical pack is subsequently reported as damaged or faulty. If the Collection has not been activated, a replacement will be provided free of charge upon receipt of reasonable evidence of the issue.
10.4 Top-Ups
A Top-Up activates one or more digital Collections immediately in the CityStack account signed in at the time of purchase. You may cancel the purchase of any Collection included in the Top-Up within 14 days of purchase, provided that none of the Discounts associated with that Collection has been redeemed. Once any Discount associated with a Collection has been redeemed at a participating pub, that Collection cannot be cancelled or refunded, including during the 14-day cancellation period. This does not affect your legal rights where the Top-Up or a Collection is faulty or was not supplied as described.
10.5 Refund requests
Refund and cancellation requests should include the order number, purchaser’s name, email address used for the order, product concerned and reason for the request where relevant.
11. CHANGES TO CITYSTACK
We may update the web app, website, Partner Venue list, venue descriptions, photographs, maps, product packaging and redemption processes.
We may add new Partner Venues and remove venues that close, change operation, or are otherwise no longer available.
Changes to the Partner Venue list do not alter the fact that each current Collection provides ten Discounts. However, CityStack cannot guarantee that every venue shown in printed materials will remain available.
Where we make a material change to these Terms, we will publish the updated version and update the “Last updated” date. Where legally required, we will provide additional notice.
12. SUSPENSION AND MISUSE
Where CityStack reasonably suspects misuse, it may temporarily suspend access to an Account or Collection while it investigates.
If CityStack determines, acting reasonably, that an Account or Collection has been used fraudulently or in serious breach of these Terms, CityStack may permanently suspend or terminate the Account and cancel the affected Collections. No refund will be due for Collections cancelled because of that proven fraud or serious breach, except where required by law.
13. INTELLECTUAL PROPERTY
CityStack and its licensors own or control the intellectual property rights in the CityStack service, including the websites, web app, software, logos, branding, maps, photographs, venue descriptions, product designs, Special Beer Mats, Discovery Beer Mats, promotional materials and curated Partner Venue database.
You may use CityStack content only for your personal, non-commercial use in connection with the CityStack service.
You must not, without our prior written permission:
• copy or reproduce CityStack materials;
• reproduce or create a substantially similar version of a Special Beer Mat;
• reproduce or sell Discovery Beer Mats;
• extract or commercially exploit the Partner Venue database;
• scrape or crawl CityStack;
• create a competing venue guide using CityStack content; or
• copy, sell or distribute Reference Numbers or Activation Codes.
14. AVAILABILITY AND TECHNICAL REQUIREMENTS
We aim to keep CityStack available, but we do not guarantee uninterrupted access.
The web app or website may be temporarily unavailable for maintenance, updates, security reasons, hosting or connectivity problems, or events beyond our reasonable control.
Customers must have an internet connection and sufficient battery power when attempting digital redemption. Most digital-redemption journeys require a device capable of scanning Near Field Communication (NFC) tags. Where NFC is required, customers are responsible for ensuring that they have a compatible NFC-enabled device.
If a technical fault prevents a valid digital redemption, contact us as soon as possible with details of the issue. We will investigate and, where reasonably possible, correct an incorrectly recorded redemption.
15. LIABILITY
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot be excluded.
Subject to the above, CityStack is not responsible for the conduct, products or services of a Partner Venue; a venue’s opening hours or availability; a venue closing, changing operation; a customer’s failure to follow the redemption process; an incorrect activation made by the customer; loss of a Reference Number or Activation Code caused by the customer’s failure to keep it secure; or indirect or consequential loss that was not reasonably foreseeable.
Where we are responsible for a valid claim relating to a particular purchase, our liability will not exceed the amount paid for that purchase, except where applicable law requires otherwise.
16. MARKETING COMMUNICATIONS
We may send service communications necessary to fulfil an order or operate an Account.
We will send promotional communications only where permitted by law and, where required, with the customer’s consent.
Customers can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting support@citystack.co.
17. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control, including postal or courier disruption, severe weather, fire, flood or other natural events, strikes, power or telecommunications failures, cyberattacks, government action, public-health restrictions or widespread technical failures.
This does not remove any statutory rights that apply to the customer.
18. COMPLAINTS
If you have a complaint about a product, redemption or the CityStack service, contact:
Email: support@citystack.co
Please provide your order number (if any), CityStack account email address and a description of the issue.
We will try to investigate and respond within a reasonable period.
19. CHANGES TO THESE TERMS
We may revise these Terms from time to time.
The version applying to a purchase is the version in force when the order is accepted. The version applying to web-app use is the version displayed when the relevant use occurs, subject to applicable legal requirements.
If a change materially affects an existing paid entitlement, we will not apply it retrospectively in a way that removes rights already paid for, unless required by law or necessary to prevent fraud or misuse.
20. GOVERNING LAW
These Terms are governed by the law of England and Wales.
If you are a consumer, you will also benefit from any mandatory protections available to you under the law of the part of the United Kingdom in which you live. Nothing in these Terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer law.